Every day at ReNew Roofing is an exciting adventure. We get to nimbly climb around on roofs like some type of superhero. We get to use fancy terminology and say things like, “This galvanized flashing isn’t properly diverting water away from the hip” while we pull up our tool belt and strike a manly pose. And sometimes we get to use elaborate aerial technology to measure and draw up your roof. Honestly, you haven’t lived until you eat a ham sandwich out of a plastic lunch pail on top of a 15-story structure overlooking downtown Indy.
But we also realize that roofing probably isn’t as exciting for you.
Especially if there is a leak or it’s time to start budgeting for a total replacement. Then it just seems like more of a headache.
To make the process a little more painless, let’s quickly go over a few key points that should answer some frequently asked questions about roofing:
- A brief overview of ReNew Roofing
- Different types of roofing projects that we handle
- Get familiar with roofing terms and components
- What to expect when working with our roofing division
- Working with an insurance claim
- Planning for a new, non-insurance related roof
A Brief Overview of ReNew Roofing
ReNew Services Group was founded by Tony Rubeo over a decade ago. Initially, the company started out doing interior restoration. More specifically, Tony started out cleaning carpets while also enjoying a brief stint playing for the Colts. Tony’s detailed approach and unmatched attention to his customers allowed the company to grow tremendously over the next few years, all thanks to happy customers recommending our name.
Fast-forward a few years and ReNew Services Group has become one of the largest and most respected complete property restoration companies in the state. Our divisions have specific personnel that handle interior and exterior restoration projects from carpet cleaning to mold remediation to emergency water damage restoration and – of course – roofing.
For everything from roof replacement to maintenance and roof repair, ReNew’s roofing division is staffed with some of the highest trained and certified experts in the industry to handle all of your roofing needs from large jobs to small jobs and everything in between.
It’s our goal that when the project is complete, you (the customer) get just as excited talking about roofing as we do. That’s why we make it such a point to use quality products, provide quality workmanship and just as importantly, provide superior service to the customer. We’re a local company with an office here and town and our people live in the same communities as you. We’re not storm chasers and we plan on being here to help you now or in the future.
The ReNew name stands for quality and we take that responsibility very seriously, which has lead to very positive feedback from many of our awesome customers.
“There’s really no comparison. ReNew came out and they were here less than a day. They did the tear-off in 2 hours; completed the roof install in 6 and spent 2 hours cleaning up. I had no evidence they were ever here after they left. I can’t say that we could have had any better experience.”
Different Types of Roofing Projects
Depending on your location, the age of your roof, the type of shingles you have, the weather patterns you’ve seen – every customer’s roof is at a different stage in its life. Because of that, the solution is not always going to be the same. The following are a few broad descriptions of different roofing projects.
The need for a tearoff replacement might come up because of storm damage, selling your home, or just because it’s time to get a new roof. Whether it’s a project that you’ve planned for, or an unexpected event that may or may not include an insurance claim, we are 100% prepared to walk you through every step of the process.
Roof Repair & Maintenance
When a full roof replacement isn’t necessary, many issues with your roof can be fixed with some minor maintenance or more detailed repairs. Leaks are your most obvious indicator for the need to repair your roof, but it’s just as important to keep up with proper maintenance on your roof and perform even minor repairs to avoid the leaks from ever happening.
Hail is your roof’s worst nightmare. There’s nothing we can do to avoid it; but we can certainly prepare and respond appropriately when a hail storm crosses our path. Even small hail can damage your roof so it’s good to get a free inspection from us if you know hail was near. In the event of hail damage, we are a fully licensed Indianapolis roofing contractor and able to work walk you through the process of filing a claim with your insurance company. Visit our hail damage page for information on recent storms.
Wind damage, though not as brutal as hail damage, can definite still wreck havoc on your roof. Wind can blow off shingles, exposing your home to the elements. Even 1 missing shingle may seem like just a small cosmetic issue, when in reality it’s just the first step towards major (and more costly) repairs in the future.
Get Familiar With Roofing Terms and Components
While this is certainly not a complete list of roofing lingo, here are some fairly common terms that you may want to get to know in order to understand your roofing system.
A bituminous waterproofing agent used in various types of roofing materials.
Bubbles in roofing materials; usually moisture related. In shingles, blisters are caused by either moisture under or trapped inside the material.
When shingles are subjected to high winds, and are forced off a roof deck.
When a wrinkle or ripple affects shingles or their underlayments.
The metal or siding material that is installed over roof-top base flashing systems.
A peaked water diverter installed behind chimneys and other large roof projections. Effectively diverts water around projections.
When shingles are improperly installed over an existing roof or are over-exposed, they may form a curl or cup. May also be due to a manufacturing defect.
The open portions of a strip shingle between the tabs.
The substrate over which roofing is applied. Usually plywood, wood boards, or planks.
An installed lip that keeps shingles up off the deck at edges, and extends shingles out over eaves and gutters, and prevents
The roof edge from the fascia to the structure’s outside wall. In general terms, the first three feet across a roof is termed the eave.
Nails or staples used to secure roofing to the deck.
Materials used to waterproof a roof around any projections
Traditional roof style; two peaked roof planes meeting at a ridge line of equal size.
Crushed rock that is coated with a ceramic coating and fired, used as top surface on shingles.
A roof with four roof planes coming together at a peak and four separate hip legs.
Ice and Water Shield
This component is critical for watertight integrity in critical roofing areas, usually along the roof’s edge.
When a snow load melts on a roof and re-freezes at the eave areas. Ice dams force water to “back-up” under shingles and cause leakage.
Strip shingles containing more than one layer of tabs to create extra thickness. Also called three-dimensional shingles or architectural shingles.
When a nail is not fully driven, it sits up off the roof deck.
Installing a second layer of shingles aligning courses with the original roof to avoid shingle cupping.
The term used for fasteners driven through roofing material with too much force, breaking the material.
The first course of roofing installed. Usually trimmed from main roof material.
Metal flashing pieces installed at sidewalls and chimneys for weatherproofing.
The bottom portion of traditional shingle separated by the shingle cut-outs.
Removal of existing roofing materials down to the roof deck.
Term used to describe a fastener not fully driven flush to the shingles surface.
Asphalt-based rolled materials designed to be installed under main roofing material to serve as added protection.
Area where two adjoining sloped roof planes intersect on a roof creating a “V” shaped depression.
The method of installing valleys by laying one shingle over the other up the valley center.
What to Expect When Working With Your Roofing Contractor
Every roofing contractor is different and we can’t really speak for the other guys. But here are a few questions you should always ask your roofer, including us, before hiring them.
1. Are you licensed and insured?
Any legitimate roofing company will be licensed in their trade, registered with the state and properly insured. If a roofer lacks any of these items, then you may want to continue your search.
2. Do you offer a warranty on your workmanship?
The products used on your roof should most definitely be covered by a manufacturer’s warranty. But what about the quality of the installation? We warranty our work for 5 years and we’ll be here if you need us.
3. Are you a traveling roofer (storm chaser) or are you local?
This aspect is huge and goes along with #2. Even if a contractor offers a great warranty, how easy will it be to utilize that warranty if your contractor is nowhere to be found as soon as the work is done? Make sure to check into their background to make sure that the company has been local for a fair amount of time. They should have a local address and phone number. That way you know that if a problem comes up, the company will be here when you need them, rather than off to another state to follow the next storm.
According to the Better Business Bureau, 96% of contractors fail within the first 2 years of business. So knowing that ReNew has been in town for over 12 years with an office open to the public near 71st & Binford should give some peace of mind that we’ll be here to back up our claims.
By the way, if you ever need to find us, we are located at:
4. What awards have you won in your field?
This may not be the most important point, but it’s pretty reasonable to expect that a roofer who has been in business for a decent amount of time should have some level of notoriety in the community. At ReNew, we have won numerous Super Service Awards from Angie’s List, a Complaint-Free A+ Rating with the Better Business Bureau, and have been recognized by FC Tucker as the Best in Class. We are also certified installers for all of the major shingle manufacturers.
How the Process Works
The first thing you need to do is to get in touch with us. There’s a contact form above, or you can click this link or call 317-440-3400.
At that point, we’ll schedule a visit to your home for a free inspection. In some cases, when you don’t need a physical inspection and just need a quote to replace your roof, we can actually take aerial measurements and email them to you without ever visiting your home.
If we do visit your home, we’ll likely get on your roof to inspect and take some measurements. Depending on the nature of your inspection, we may need access to the attic as well. We prefer that you are home during this time, though it’s not always mandatory.
We’ll then provide you with a no-pressure estimate for the work requested. At that time, we are more than happy to answer any questions that you have and give you time to make your decision.
Depending on whether you are having repair work done or a replacement, you can find more information on our process of completing those projects on the respective pages.
Working With An Insurance Claim
One of the biggest problems with Indiana weather is that it’s totally unpredictable. Monday can be 95 and sunny but on Tuesday it’s snowing. But we’ve grown accustomed to this and don’t get fazed by a little rain or snow. Unfortunately, we seem to get 1 or 2 heavy hail storms every year – usually in the Spring and sometimes in the Fall. Hail is a roof’s worst nightmare and even small amounts of hail damage can destroy your entire roofing system.
On the plus side, insurance companies are pretty used to dealing with these types of claims and the process to have a weather-damaged roof replaced is generally a very smooth process. We have experience, as any reputable roofing contractor would, working with all of the major and local insurance adjustors.
Working with your insurance to file a roofing claim is a fairly simple process.
The first step is to contact a qualified roofer. We’ll come out for a no-cost estimate to determine A) If you have hail damage and B) how bad it is. Once we determine the level of damage, you’ll want to contact your insurance company and file a claim. They will issue a claim number which will be important to hang onto for the rest of the process.
The agency will send out their own inspector, at which time we would meet with them and yourself at your home to make sure they are properly inspecting the roof and so that we can get the claim started and production scheduled right away. Once the claim is approved, there may be some negotiations of cost difference which we will handle on your behalf.
Once that process is complete, it’s time to schedule your roof replacement onto the books and get you your brand new roof!
Planning for A New, Non Insurance Related Roof
It’s important to know what you have on your roof right now before you start budgeting for your next roof. Do you know how old your roof is and what the lifetime is of your current shingles? Do you know when the last time it was serviced or repaired? If not, please schedule a free inspection of your roof so that we can find out where you are in your roof’s lifecycle. If you already have that information, you may be ready for a new roof already or just want to get an idea of the cost so you can start budgeting.
One of the tools that we have is the ability to remotely and electronically take measurements of your roof. This is a great way to not be inconvenienced with an in-home measurement but still receive an accurate estimate regarding the cost to replace your roof.
Regardless of where you are at, we encourage you to contact us either via email or by phone so that we can answer any questions that you may have and point you in the right direction.
That’s Not All We Do
Though this is a pretty detailed list of what we do at ReNew Services Inc. within our Indianapolis roofing division, it’s certainly not an all-inclusive list of our services. The roof itself is more than just the shingles you see on the top of your house. It’s part of an entire system of your home that protects it, protects you, creates curb appeal, insulates the inside and much more. When looking at your roof, look at the system as a whole.
To improve efficiency within your home, you may consider us taking a look at your attic insulation. We are a preferred contractor with Owen’s Corning’s blown-in insulation. Our Roofing & Exteriors division is also highly specialized with skylights, gutter systems and masonry work.